About us?

Since 2013 we have been dedicated to the remanufacturing of Samsung printer cartridges and with a spirit of improvement we approach the online sale of compatible cartridges, inks, continuous systems (ciss), toner and other consumables for home printers.

Guaranteeing a quality product, respecting the environment and considerable savings in each print.

We offer ecological products, which can be reused, in the case of reusable cartridges and continuous ciss systems for printers, they do not harm the environment because they do not have to dispose of polluting waste.

BIOPRINTER is a dynamic family business with an entrepreneurial spirit characterized by service and attention to our clients.

Remember, we are here to give you the best service. If you have any questions, do not hesitate to ask us, we will be happy to answer all your questions.

We have your trust, your account with our support!

Greetings and happy printing!

BIOPRINTER

All brands, models, logos and images displayed on this site are registered by their respective owners and are used for descriptive purposes only.

LEGAL WARNING

LEGAL CONDITIONS OF USE OF THE ELECTRONIC ORDERING PLATFORM (ONLINE STORE)

NOTICE TO THE USER

PLEASE READ THIS AGREEMENT CAREFULLY. ACCESSING AND USING THIS ELECTRONIC ORDER MANAGEMENT PLATFORM SERVICE, IMPLIES ON YOUR PART AN EXPRESS AND UNRESERVED ACCEPTANCE OF ALL THE TERMS OF THESE CONDITIONS, HAVING THE SAME VALIDITY AND EFFECTIVENESS AS ANY SIGNED BY ANY CELMATED CONTRACT.

YOU MUST EXPRESSLY ACCEPT THESE CONDITIONS AT THE TIME OF REGISTERING AS AN AUTHORIZED USER TO BE ABLE TO CARRY OUT COMMERCIAL OPERATIONS ON THE WEBSITE.

COMPLIANCE WITH THESE CONDITIONS WILL BE REQUIRED WITH REGARD TO THE USERS WHO ACCESS THE ONLINE STORE SERVICE AND MAKE USE OF THE SERVICE AFTER FILLING IN THE ESTABLISHED IDENTIFICATION FIELDS AND IDENTIFYING THEMSELVES AS AN INDIVIDUAL OR LEGAL PERSON. IT IS INFORMED THAT THE RESPONSIBLE FOR THE WEBSITE WILL FILE THE ELECTRONIC DOCUMENT IN WHICH THE ORDER IS FORMALIZED, AND THE USER MAY ACCESS IT, ONCE REGISTERED, AS ESTABLISHED IN POINT 2.6 OF THE SPECIFIC CONDITIONS OF USE. IF YOU DO NOT AGREE TO THE TERMS OF THIS CONDITION, DO NOT ACCESS OR USE THE ONLINE STORE SERVICE.

1. OBJECT

The purpose of these conditions is to regulate the conditions of access, use, request and order management accessible from the website www.bioprinter.es (hereinafter, the Website) or from any other Internet addresses that lead to it.

The Website is the responsibility of FERROBURRIANA 1870 S.L., with C.I.F./N.I.F. nº B97926562, and with registered office at C / CATEDRATIC JOSEP LLUIS BLASCO ESTELLES, 20, 46500 SAGUNTO and registered in the Mercantile Registry of VALENCIA, Volume 8755, Book 6042, Folio 124, Section 8, Page V124491.

The email address and contact telephone number are:

E-mail: info@bioprinter.es

Phone: 960656502

The Website makes these conditions available to users, so that they can be stored and reproduced, thus complying with the legal duty of prior information.

The request for orders through this electronic platform can only be made from the internet, through the Website, once the status of user has been acquired.

2. SPECIAL CONDITIONS OF USE

2.1 Acquisition of user status.

The use of the electronic order platform is limited only to natural or legal persons who, in accordance with the applicable legislation, have or acquire the status of consumer or final recipient.

To access the electronic platform and be able to make any order, they must register as users, having to fill in the identification fields that are requested in the registration form provided for the creation of a new user, its use being expressly prohibited by minors. Registered users will have a personalized username and password that will identify them as a client of the platform; said client being exclusively responsible for not disclosing said personal identifier of the registered user to a third party. In the event that there is any suspicion of an unauthorized use by the registered user of the name or password, it must be communicated as soon as possible to the person in charge of the Website.

All orders made with the user's personal password will be considered validly made by the client and will be binding for the same, giving rise to all the rights and obligations derived from these general conditions of use.

2.2. Procedures and requirements for ordering.

To carry out an order on the Website, the following steps must be followed:

Enter the Website as a registered user, with the name and password authorized to access the electronic ordering platform.

Fill in the mandatory fields indicated in the respective order form.

Select the product or products and add them to the shopping cart.

Specify, for each product, the quantity you want and click on the "view cart" option to see the complete order, and if it is correct, select the "place order" option. If there is any product that you do not want, you can remove it at this time.

Once the order is confirmed, the delivery address and billing address will be displayed. If there is an error in them, or your personal user data has been modified, you must suspend the execution of the order in order to update your registered user data.

Finally, select the option "confirm order". Once the order has been confirmed, it will remain in a "pending" status, awaiting payment confirmation.

Registered users can check the status of their orders, which can be: "pending payment confirmation" "in service" "finished" and "canceled".

THE RESPONSIBLE FOR THE WEBSITE RESERVES THE RIGHT TO SUSPEND THE PROCESSING OF AN ORDER AND RETAIN IT IN CASE THERE ARE DOUBTS ABOUT THE AUTHENTICITY OF THE USER WHO URGES IT, AS WELL AS IN THE EVENT OF PREVIOUS ORDERS NON-PAYMENT. THE RIGHT TO RETAIN THE ORDER IS ALSO RESERVED IN THE CASE OF BEING NECESSARY TO CONFIRM ANY END OF IT.

THE PRICES OF THE PRODUCTS THAT APPEAR DISPLAYED IN EUROS WITHIN THE ONLINE STORE INCLUDE THE APPLICABLE TAXES, WHICH WILL BE CURRENT ACCORDING TO THE TAX RATE AT THE TIME OF PLACING THE ORDER.

23. Way to pay.

The following forms of payment are made available to the registered user:

2.3.1-Credit card

The Website accepts payments with VISA, MasterCard, and American Express. The bank that issues the card must be in Spanish territory.

When ordering, the customer will provide their card details, which will be stored directly in their customer file during the purchase process.

The purchase limit for each credit card order is € 3,000.

2.3.2-PayPal

The customer may pay for his order through the Paypal payment system, which will entail the rate applied by the payment gateway.

2.3.3-Bank transfer

The user may pay for their order by bank transfer to the account indicated in the Online Store. The owner of said bank account is responsible for the website. To expedite the shipment, the client must send the receipt to the email address info@bioprinter.es. Otherwise, the order will not be sent until the note appears reflected in the bank account.

2.4. Response procedure and shipping method.

Shipments of goods whose order is managed through the electronic platform using the shopping cart formula will be sent, either through their own means, or through external transport companies. Shipping costs are included in the final price.

In all cases, the goods will be transported at the buyer's risk and expense.

During the ordering procedure, the client has the possibility of verifying that the data and the indications that he has made are free from errors before the order is finally sent to the person in charge of the Website.

Orders will be delivered to the delivery address freely designated by the customer. In this way, the person responsible for the Website does not assume any responsibility if the delivery of the product does not take place as a result of the data provided by the client being false, inaccurate or incomplete, or when the delivery cannot be made for reasons beyond the control of the shipping company, assigned for this purpose as is the absence of the recipient.

2.5. Claims and non-conformities.

Any defect or deterioration that the customer may notice in the transported goods, must be noted to the carrier, making the appropriate claim in the act of receiving the goods.

IN ANY CASE, IT IS ESSENTIAL THAT THE PRODUCTS BE RETURNED IN THEIR ORIGINAL PACKAGING AND SEALS. NO RETURNS OF GOODS, NOR CLAIMS ABOUT THEM, WILL NOT BE ADMITTED IN ANY CASE ONCE FOURTEEN CALENDAR DAYS HAVE EXPECTED THEIR RECEIPT.

In case of discrepancies or any error about the product received, the client must inform the Website in writing, within a maximum period of fourteen calendar days from the date the order was received, by any of the following means:

E-mail: info@bioprinter.es

Phone: 960656502

The general procedure for complaints due to disagreement with the order served is as follows:

The user receives a merchandise with which he is not satisfied and wants to return, or has any other claim

After informing the person in charge of the Website, after verifying the veracity of the claim, the collection order will be made directly and the corresponding solution will be given within a maximum period of fifteen days.

The shipping costs of the return will be paid by the user or the person in charge of the Website, depending on the reason for said return. The person responsible for the Website will conveniently inform the user at this point within the maximum period indicated in the previous point.

In the event that an agreement is not reached between the parties on the cause of the claim and / or return of the product, the user will be free to exercise the appropriate legal actions, both extrajudicial and judicial, in exercise of his rights as consumer.

2.6. Other formalities.

By entering as a registered user on the Website, the following procedures may be observed:

Check orders

Through the "Orders" section, it is possible to consult the history of the orders, as well as their status and situation. Entering a certain order, the user will be able to access the electronic document in which the aforementioned order has been formalized, since it is filed by the person in charge of the Website, in order to address any claim made by the user in this regard.

Check your invoices

You will be able to consult the invoices of your orders.

3. OBLIGATIONS OF THE PARTIES

Without prejudice to any other obligations arising from these conditions for the supplier distributor, responsible for the Website, and / or for the client, both parties agree to observe and comply with the following:

The RESPONSIBLE FOR THE WEBSITE agrees to the following:

Make available to customers and users the necessary information on the products and merchandise to be purchased within the Website.

Once the order has been placed by the client, send a verification by email that shows the receipt of the request or order placed.

Make these conditions of use of the electronic ordering platform available to customers and users, so that they can be stored, filed and / or printed by the user.

Warn and inform customers and users of any changes that may occur in these conditions of use.

Answer and inform the client as soon as possible about any incident in the order placed.

Comply with current legislation on data protection in order to safeguard the information provided by the client.

The CLIENT undertakes and will be exclusively responsible for:

Assume the payment of the goods whose order has been made through the electronic order platform of the Website.

Safeguard and maintain in absolute confidentiality the identifier provided as a registered user within the Website, as well as your personal password, taking responsibility for not communicating it to any unauthorized third party.

Any act carried out differently from the indications or instructions designated on the Website regarding the management of orders through the electronic platform.

The certainty, accuracy and timeliness of the data with which you will fill in each of the forms that are collected on the Website. Similarly, the customer agrees to keep their data updated at all times, including information on the place of delivery of orders placed; Assuming the obligation and responsibility to provide the person in charge of the Website with contact, delivery, or any other, truthful and lawful data.

The direct or indirect manipulation of the content that appears on the Website for fraudulent purposes.

The direct or indirect damages that have been caused by any third party if the client and / or registered user lost, revealed, neglected, or, in any way, let a third party know the data and information necessary to access the platform electronic and manage the ordering of products supplanting the identity of the client.

All acts that infringe the industrial and intellectual property of the Website.

Any illegal act or omission that contravenes the provisions of these conditions.

4. RESPONSIBILITIES AND LIMITATIONS

The person responsible for the Web service cannot guarantee that the use of the Website and / or the electronic platform will be continuous or uninterrupted. Likewise, it cannot guarantee that the information provided is free of errors, having a purely informative character and not being binding on the person responsible for the Website.

Consequently, the person responsible for the Website does not guarantee or is responsible for:

The uninterrupted continuity in the use of the Website, as well as the lack of availability and / or accessibility thereof.

The absence of errors in the use of the Website.

The absence of viruses and other harmful components on the Website or on the server that supplies it.

The invulnerability of the Website and / or the impregnability of the security measures adopted therein.

Damages or losses caused, to himself or to a third party, by any person who violates the conditions of use of the Website or its security systems.

Any other damages that may be caused by reasons inherent to the non-functioning or faulty functioning of the Website or the links located in the domain.

However, the person in charge of the Website declares that he has adopted all the necessary measures, within his possibilities and the state of technology, to guarantee the operation of the electronic platform and avoid the existence of harmful components for customers and / or users.

The service provider makes every effort to avoid errors in the content published on the Website, in particular those relating to the description and price of products and merchandise. All the contents offered through it are up-to-date, reserving the person in charge of the Website the power to modify them at any time. In any case, the service provider is not responsible for the consequences that may arise from errors that may appear in the content collected on the Website and / or electronic platform.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The person responsible for the Website is the owner or has obtained the corresponding license or authorization on the exploitation rights in matters of intellectual, industrial and image property on the contents available through the electronic ordering platform, among others by way of example and non-exhaustive, texts, graphic designs, drawings, codes, software, product catalogs, photographs, videos, sounds, databases, indexes, images, brands, logos, expressions and information and, in general, any other creation protected by national standards and international treaties on intellectual and industrial property (hereinafter, jointly, the Contents).

All intellectual and industrial property rights over the Contents are reserved and, in particular, it is forbidden to modify, copy, reproduce, publicly communicate, transform or distribute in any way all or part of the Contents included in the Website, either images or text, for public or commercial purposes, if you do not have the prior, express, written authorization of the owner of the corresponding rights.

The access and navigation of the user through the Website, as well as the use of the electronic ordering platform, in no case will imply a waiver, transmission, license or total or partial transfer of the aforementioned rights.

Consequently, it is not allowed to suppress, evade or manipulate the copyright notice ("copyright") and any other data identifying the rights of their respective owners incorporated into the Contents, as well as the technical protection devices, or any information and / or identification mechanisms that may be contained therein.

References to names and trademarks or registered trademarks, logos or other distinctive signs, imply the prohibition on their use without the consent of their legitimate owners. At no time, unless expressly stated, does the access or use of the Website and / or its Contents confer on the user any rights over the brands, logos and / or distinctive signs included in it protected by Law.

6. TREATMENT OF PERSONAL DATA AND CONFIDENTIALITY POLICY

The processing of personal data, as well as any other information requested from users for the management and processing of online inquiries within the Website, will be carried out in accordance with the provisions of Regulation (EU) 2016/679 of the Parliament. European Council and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (hereinafter RGPD), the Organic Law on Data Protection of personal character and Spanish development regulations, as well as Law 34/2002, of July 11, on services to the information society and electronic commerce; being treated in order to manage the contractual relationship arising from the processing of orders within the electronic platform (Online Store).

For the purposes established in arts. 13 and 14 RGPD (Right to information in the collection of data), the client is previously informed that the data collected when registering as a user will form part of the file called CLIENTS for which the owner of the Website is responsible. The purpose of said file is the management, control and billing of orders made by registered users through the electronic platform (Online Store), obeying said collection of personal data to a commercial relationship of purchase and sale of retail merchandise through a catalog.

The user is also informed that the information provided is subject to the commercial relationship established in the electronic order and will not be used for any additional purpose than that provided, which is determined by the commercial relationship established for that purpose.

Likewise, with the confirmation of sending the personal data through the form provided on the Website, the user gives express consent for the processing of their personal data for the following purposes:

The processing and management of the products purchased through the electronic order platform, invoiced by the person in charge of the Website, in accordance with the data collection form provided in said domain.

The sending of advertising information on offers and liquidation of the products offered within the electronic order platform and marketed by the person in charge of the Website, in the same way, the user expressly authorizes the receipt and sending of advertising information on offers and liquidation of items. marketed within the electronic ordering platform, as well as its wholesale distributor CSP.

The data will be kept indefinitely by the person in charge of the Website, for the purposes of statistics regarding the volume of orders made by the user, unless the client makes use of any of his right to cancel, delete, limit the treatment or portability of the data. data.

In the event of non-compliance with the purposes set forth in this condition by the person responsible for the Website, the user has the right to file a claim with the Spanish Agency for Data Protection.

Similarly, in compliance with the Principle of data quality, the user undertakes to provide true, accurate, complete and updated data, so that they respond truthfully to the situation thereof.

7. RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION, OPPOSITION, DELETE, LIMITATION OF THE TREATMENT AND PORTABILITY OF THE DATA

The person in charge of the Website informs the user that he can exercise the rights of access, rectification, cancellation, opposition, deletion, limitation of the treatment and portability of the data in the terms provided in the current legislation, by express request addressed to the person in charge of the Website. which must contain:

Name and surname of the interested party, photocopy of their ID, passport or other valid document that allows their identification.

Request in which your request is specified.

Address for communication purposes.

Applicant's date and signature.

Documents proving the request that you formulate, if applicable.

The aforementioned request will be attended by the person in charge of the Website in the terms provided in the RGPD and in its corresponding development regulations.

8. DURATION AND MODIFICATION OF THE SERVICE

These conditions will remain in force and will be valid for as long as they are accessible to customers and users through the Website.

The person in charge of the Website reserves the right to be able to modify the terms and conditions stipulated here unilaterally, being obliged to announce any change in these conditions. The temporary validity of these conditions coincides with the time of their exposure, until the moment they are totally or partially modified.

The user expressly accepts the use of email as a valid procedure for exchanging information and sending communications between and / or with the person in charge of the Website.

Each of the parties will be responsible, exclusively, for the fulfillment of the obligations that for each of them derive from the current regulations that result from application and must leave the other harmless against actions, demands and / or claims. that third parties may exercise for the breach of the same.

In the event that any provision or provisions of these general conditions are considered null or unenforceable, in whole or in part, by any Court, Tribunal or competent administrative body, said nullity or non-application will not affect the remaining provisions. In this case, the parties agree to replace the affected clause or clauses with another or others that have the most similar effects to those of the substituted ones.

The non-exercise or execution by the person responsible for the Website of any right or provision contained in these general conditions of use will not constitute a waiver thereof, unless acknowledgment and agreement in writing by the part thereof.

9. APPLICABLE LEGISLATION AND COMPETENT COURTS

These conditions of use of the electronic order platform of the Website will be governed and interpreted in accordance with the provisions of European and Spanish regulations that are applicable to them.

10. GUARANTEE FOR PRODUCTS PURCHASED IN SPAIN

To claim and enforce the guarantee, the consumer can go to both the seller and the manufacturer of the product.

The law establishes a general guarantee period of 2 years from the purchase, except for perishable products with an expiration date.

If the defect comes to light during the first 6 months from the delivery of the good, it is presumed that it is a defect of origin, the consumer will not have to prove anything to get the guarantee to be applied.

If the problem manifests itself after these 6 months, the manufacturer or the seller can demand that the consumer prove that the fault originally existed.

Notwithstanding the foregoing, for perishable products, this store establishes the following warranty terms depending on the product:

* Compatible or remanufactured ink and toner cartridges: 12 months

* Electronic boards (chips) by units or equipped in any of the products sold in this store: 6 months

* Resetting devices for electronic boards (chips): 12 months.

* Any type of consumable is ink or toner powder in kits or by units: 6 months.

* All that forced or badly manipulated product will be out of any guarantee.

* Those consumables that stop working due to the equipment software update will remain without warranty effect. Firmware updates may render unofficial supplies in the upgraded device unusable.

* Provided that the product has not been used or unsealed, the customer may return it within a maximum period of 15 days, running this with the shipping costs. The refund of the amount paid will be made by the same method that the purchase was made.

* If the product sent does not correspond to the description of the product purchased by the customer or has arrived in poor condition, the seller will assume all responsibility and will proceed to remove the wrong product and send the correct item, the seller running with all the expenses that this entailed.

11. WITHDRAWAL FORM

The consumer has the right to withdraw from any contract concluded remotely within a period of 14 calendar days without the need for justification, being able to use the form in accordance with its instructions for use. The user must request the form by email addressed to info@bioprinter.es

12. MODIFICATION OF THE SERVICE OR VARIATION OF THE CONDITIONS

The person in charge of the Website reserves the right to make changes to the terms and conditions of the established contractual relationship. If any of these Conditions of Use were declared invalid, null, or for any ineffective cause, said condition may be excluded, without said declaration affecting the rest of the conditions validly established and regulated in this document.

13. USE OF COOKIES

Cookies are unique identifiers that the Website sends to the device from which the user connects in order to store data that can be updated and retrieved by the entity responsible for its installation. Depending on who is the entity that manages the domain from where the cookies are sent, they can be classified into:

Own cookies, which are those that are sent to the user's terminal equipment from a computer or domain managed by the person in charge of the Website and from which the service used by the user is provided.

Improper or third-party cookies, which are those that are sent to the user's terminal equipment from a computer or domain that is not managed by the person responsible for the Website, but by a different entity that processes the data obtained through cookies.

Most of the cookies maintained on the Website affect the so-called own cookies, having as their purpose the access and input of the user, the authentication or identification of the user at the time of logging in, as well as the security of the user in the orders placed. .

In any case, for the purposes of this contract, the user consents and accepts to receive cookies in order to automatically identify the data of his account and password, the session held, to control the traffic and navigation of the Website, as well as the criteria of access to the service.

On the other hand, the user also consents and accepts to receive advertising cookies, but only in reference to the articles marketed on the Website and the planned offers. Said cookies will never contain third-party advertising spaces, unrelated to the commercial relationship maintained by the person in charge of the Website with the user. The recipients of these cookies will always be the person in charge of the Website and the stationery wholesale distributor, whose identification appears in this document, and the purpose of the aforementioned advertising cookies is to inform about the offers of the products and articles marketed that the user who may be of interest to you.

14. ALTERNATIVE RESOLUTION OF DISPUTES

In accordance with the provisions of Article 14 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters and by which it is amended Regulation (EC) No. 2006/2004 and Directive 2009/22 / EC, we provide you with access to the following link of the Online Dispute Resolution Platform ODR (Online Dispute Resolution): http: //ec.europa. eu / consumers / odr /.

Claims that are submitted may be directed to the email of the person in charge of the Website, indicated at the beginning of these legal conditions.

The term to resolve these conflicts is ninety calendar days. Prior to filing a claim, it is advisable to try to contact the person responsible for the Website, since the person complaining about must agree to participate in the procedure, or can propose one or more out-of-court dispute resolution bodies to process the corresponding claim. . Once the claim is accepted, there is a period of thirty days to agree between the parties on the body that will process it and if an agreement is not reached in this regard, the claim is closed. Claims must be submitted by oneself or through a legally authorized representative.

This platform is an alternative way to the traditional judicial way of solving disputes related to electronic commerce within the European Union; it constitutes a one-stop shop for consumers and merchants who wish to settle disputes in this matter out of court. Its use is free and is accessible at the link indicated above: http://ec.europa.eu/consumers/odr/ in all languages of the European Union.15. PRIVACY POLICY

In accordance with the provisions of section 6 of these legal conditions of use, it is important to note that this Website is a safe space and that the personal data of users will always be treated based on the following principles and objectives:

Legality, loyalty and transparency in the treatment of the information obtained from the interested party.

The data processing is carried out in order to fulfill the intended purpose, which consists especially in managing the contractual relationship arising from the processing of orders within the electronic platform (Online Store).

The personal data requested will be adequate, pertinent and limited to what is necessary for the fulfillment of the purpose.

Personal information will never be requested that is not really necessary based on the established purposes.

We never share the personal information of our users with anyone who is not authorized or does not act under the supervision of the person responsible for the treatment to develop an unavoidable service with which to carry out the established contractual relationship, except in those cases provided by law.

The data collected will never be used for a purpose other than that expressed in this section.

It is guaranteed that those responsible and those in charge of data processing, as well as all persons involved in any phase of the processing, will be subject to the duty of confidentiality established in the regulations on data protection; thus maintaining the most absolute secrecy of all the personal information that is provided by the user.

The person in charge of the Website has the appropriate technical and organizational measures of active responsibility necessary to avoid unauthorized or illegal treatment, as well as the loss or destruction of data.

The data conservation period is limited to the validity of the contractual relationship with the user; Although the data is kept after its completion, for statistical purposes regarding the volume of orders made by the user, unless the client makes use of any of the rights of cancellation, deletion, limitation of treatment or portability of the data. Regardless of this, in order not to keep the data for longer than necessary, those inactive records will be eliminated for a considerable time, along with all personal information that does not meet the needs of statistical preservation of the orders made.

As a registered user, you are solely responsible for the veracity and correctness of the data you send us, even if they affect a third party, exonerating the person responsible for the Website from any responsibility in this regard in the event that the information provided is not accurate or authentic. .

The data that is object of treatment are identifying data, necessary to invoice any commercial transaction. Specially protected data will never be requested.

The registered user exclusively assumes damages of any nature that may be caused as a result of errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the content caused by an extraordinary cyber attack. third party that exceeds the technological and prevention measures implemented.

TREATMENT OF PERSONAL DATA AND CONFIDENTIALITY POLICY

A. The processing and management of the products purchased through the electronic ordering platform, invoiced by the person in charge of the Website, in accordance with the data collection form provided in said domain.

B. The sending of advertising information of offers and liquidation of the products offered within the electronic order platform and marketed by the person in charge of the Website, in the same way, the user expressly authorizes the receipt and sending of advertising information of offers and liquidation of articles. marketed within the electronic ordering platform, as well as its wholesale distributor CSP.

C. The data will be kept indefinitely by the person in charge of the Website, for the purposes of statistics regarding the volume of orders made by the user, unless the client makes use of any of his right to cancel, delete, limit the treatment or portability of the data. data.

D. In the event of non-compliance with the purposes set forth in this condition by the person responsible for the Website, the user has the right to file a claim with the Spanish Data Protection Agency.

Similarly, in compliance with the Principle of data quality, the user undertakes to provide true, accurate, complete and updated data, so that they respond truthfully to the situation thereof.

RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION, OPPOSITION, DELETE, LIMITATION OF DATA PROCESSING AND PORTABILITY

Name and surname of the interested party, photocopy of their ID, passport or other valid document that allows their identification.

Request in which your request is specified.

Address for communication purposes.

Date and signature of the applicant.

Documents proving the request that you formulate, if applicable.

The aforementioned request will be attended by the person in charge of the Website in the terms provided in the RGPD and in its corresponding development regulations.

USE OF COOKIES

Own cookies, which are those that are sent to the user's terminal equipment from a computer or domain managed by the person responsible for the Website and from which the service used by the user is provided.

On the other hand, the user also consents and accepts to receive advertising cookies, but only in reference to the articles marketed on the Website and the planned offers. Said cookies will never contain third-party advertising spaces, unrelated to the commercial relationship maintained by the person responsible for the Website with the user. The recipients of these cookies will always be the person in charge of the Website and the stationery wholesale distributor, whose identification appears in this document, and the purpose of the aforementioned advertising cookies is to inform about the offers of the products and articles sold that the user who may be of interest to you.

GUARANTEE FOR PRODUCTS PURCHASED IN SPAIN

To claim and enforce the warranty, the consumer must go to the seller.

The warranty terms indicated here will begin to run from the date described on the purchase invoice.

The law establishes a general guarantee period of 2 years from the purchase.

If the problem manifests itself after these 6 months, the manufacturer or the seller can demand that the consumer prove that the fault originally existed.

Notwithstanding the foregoing, for perishable products, this store establishes the following warranty terms depending on the product:

* Compatible or remanufactured ink and toner cartridges: 12 months

* Electronic boards (chips) by units or equipped in any of the products sold in this store: 6 months

* Resetting devices for electronic boards (chips): 6 months.

* Any type of consumables is ink or toner powder in kits or by units: 6 months.

* Any product that is forced or mishandled will be out of any guarantee.

* Those consumables that stop working due to the equipment software update will be without warranty effect. Firmware updates may render unofficial supplies in the updated device unusable.

* If the product sent does not correspond to the description of the product purchased by the customer or had arrived in poor condition, the seller will assume all responsibility and will proceed to remove the wrong product and send the correct item, the seller running with all the expenses that this entailed.

* If the client announces a defect in the product, BioPrinter will proceed to withdraw it and verify it. If the product is defective, the seller will proceed to replace the product at no cost to the buyer. In the event that no anomaly is observed when checking the product, the customer may choose between accepting the refund of the amount paid for the product or sending it back. In any case, the buyer will bear the transportation costs of both the collection and the new shipment, if applicable.

* The characteristics, information and images shown are not contractual and may differ from the final ones. In case any of the characteristics or images shown is essential for the decision of your purchase, you must state it in the observations of your order so that we can verify them. Otherwise, it will be considered that you understand and accept that some characteristics may vary due to various reasons beyond our control such as transcription errors, errors in the computer system, changes in product specifications, changes in the manufacturer or equipment.

* The brands referenced here are the property of their respective owners, appearing only for descriptive purposes.